Frequently Asked Questions

Everything you need to know about shopping with CoSM Shop

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact. Please contact our support team to initiate a return label.

Which payment methods do you accept?

CoSM Shop accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and weight of the order.

How can I track my package after it ships?

Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.

Are the products on CoSM Shop covered by a warranty?

Most of our products come with a standard 1-year manufacturer warranty against defects. Please refer to the specific product page for detailed warranty information.